Returns/refunds
Should you decide you do not want a product within 14 days of delivery or pick-up we will gladly offer a refund upon return of the product less any shipping costs incurred to us (whether free shipping or flat rate). The product must be in original condition, unopened and must arrive to us in that same condition. You will be responsible for any shipping costs associated with the return. We do not accept returns on Trading Card Game singles (graded & non-graded), Trading Card Game sealed product, Sports Card products and singles (graded & non-graded), or Randomized Items such Blind Boxes/Bundles.
Order cancellations (Not Pre-Orders)
Cancellations/Reduction in quantities for TCG Sealed Product and Sports Card/Collectible Trading Card Products will be charged a 15% fee based on the total order value. If a substitution is made or a store credit issued, to avoid the fee, all transaction tied to the substitution/credit are final sale.
For order cancellations please email tkotoyco@gmail.com for a refund to be processed. Please allow 3-4 business days for a full refund to be processed.
Exchanges
We will gladly accept exchanges on unopened products returned to either of our stores within 30 days of purchase. Products must be accompanied by a receipt and can be exchanged for anything in the store or returned for store credit. If the value of the exchange exceeds that of the item being returned, you will be required to pay the difference and if the value is less than the item being returned, you will be issued the difference in store credit. We do not offer refunds.
We do not accept any returns or exchanges on Sports Card or Trading Card Game singles or opened products.
Missing pieces/damaged products
If you receive a damaged/missing product, you are required to notify us by email at tkotoyco@gmail.com within 24 hours of the product being delivered.
Superficial scuffing/tearing/damage on Trading Card Game or Sports Card Sealed Product that has no impact on the internal contents will not qualify as such and will be review on a case-by-case basis for approval.
Please note, there will be no refunds on ripped boxes. This is a common issue as items are shipped directly to us from Pokémon and other manufacturers. This is not a reason for a refund, store credit or exchange. We will do our due diligence to best protect the products when shipping.
Pre-order cancellations/quantity reduction policy
Cancellation and/or Reduction in Quantities of all Pre-Orders for Sports Card Products, Trading Card Game Sealed Product, and other Collectible/Randomized Card Products are NOT Permitted, as all Pre Order products are allocated for “limited time” and available on a “first-come, first-served basis” while quantities last. All items purchased during the “Pre Order” window are Final Sale!
Release date delays can occur in some instances related to product allocations, production or distribution factors and other logistics that are completely out of our control. For any products that are delayed as a result of this will NOT serve as any reason to circumvent this policy.
